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HERO Support

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  • Airtightness & Blower Door Results

    1. Fabric
    2. Hero Model

    The leakage and/or entry of air from or into a building (commonly called infiltration or airtightness but it is also exfiltration) is a very important influencer of the passive thermal performance ...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes

  • Appliances View

    1. Interface
    2. Hero Interface

    Overview The Appliances View is a tab located within the Summary View in Hero. It allows for the creation, editing and analysis of the Appliances (Whole of Home) within Hero. The Appliances view al...

    • Edited
    • 1 follower
    • 0 comments
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  • NCC DTS Whole of Home (WoH)

    1. Appliances (WoH)
    2. Appliances (WoH)

    With the introduction of Whole of Home energy objectives (H6P2) in the National Construction Code (NCC) 2022 edition, two main Deemed to Satisfy compliance methodologies have been added to the NCC ...

    • Edited
    • 1 follower
    • 0 comments
    • 2 votes

  • Hero Accreditation - NatHERS, BASIX and the States

    1. Web Portal & FAQ
    2. Getting Start with Hero

    Hero is accredited for use in all states under the Nationwide House Energy Rating Scheme (NatHERS) and meets the software accuracy requirements of the scheme. It has been approved for use within th...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Computer Specification Recommendations

    1. Web Portal & FAQ
    2. Getting Start with Hero

    To run Hero effectively on your computer across most typical projects including single & multi-residential, some typical performance specifications are suggested below. Note a 'light' or casual use...

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    • 1 follower
    • 0 comments
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  • Hero for Mac OS

    1. Web Portal & FAQ
    2. Getting Start with Hero

    Hero is currently the only NatHERS accredited software to natively run on a Mac OS. This means you don't need to set up a Windows Virtual Machine on your Mac to install and run Hero which takes us ...

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    • 2 followers
    • 0 comments
    • 2 votes

  • Frequently Asked Questions (FAQ)

    1. Web Portal & FAQ
    2. Getting Start with Hero

    Below are some frequently asked questions that may assist you in using Hero energy-rating software: If you do not find what you are seeking below then, please contact your AAO, or visit their help ...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes

  • Plug Loads

    1. Appliances (WoH)
    2. Appliances (WoH)

    Plug Loads represent the remainder of electricity consuming devices in a home not covered by other NatHERS WoH Categories. They cover the electricity demand of appliances like fridges, washing-mach...

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    • 1 follower
    • 0 comments
    • 0 votes

  • Lighting

    1. Appliances (WoH)
    2. Appliances (WoH)

    Lighting systems can be entered into the Lighting section of the Appliances tab, and are required for a NatHERS Whole of Home rating.  Multi-dwelling projects can have multiple different Lighting s...

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    • 1 follower
    • 0 comments
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  • Pools and Spas

    1. Appliances (WoH)
    2. Appliances (WoH)

    Pools and spas can be modelled in the Pool section of the Appliances tab, and must be modelled for a NatHERS Whole of Home rating if shown on the plans. In NatHERS Whole of Home it is solely the po...

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    • 1 follower
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    • 0 votes